Commuter Tweets He’s Stuck In A Traffic Jam, Delhi And Gurgaon Traffic Police Start Blaming Each Other

Government bodies make you run from pillar to post to get your job done, even on the internet.

A hapless commuter, who’d contacted both Gurgaon and Delhi Traffic Police because he was stuck in a traffic jam on the Delhi-Haryana border, ended up being caught between the crossfire between the two departments. Birender Kumar Singh yesterday tweeted that he’d been stuck at Ambience Mall for an hour, and tagged both the Gurgaon and Delhi police asking for help.

Now Ambience Mall is situated right at the Delhi-Haryana border. While its address says it’s in Gurgaon, Google Maps seems to show it’s in Delhi’s territory.

ambience mall gurgaon

Delhi Police, though, promptly washed its hands off the matter, implying the jam was the fault of the Gurgaon Police.  It tagged the Gurgaon Police handle and asked them to handle the issue. “Thanks, the matter is out of Delhi Police Jurisdiction so your complaint is being forwarded to Gurgaon Police for taking necessary action,” it said.

Gurgaon Police, though, was having none of it. Within three minutes of the Delhi Police tweet, it came up with this zinger.

“Please clear your traffic over Rajokri flyover,”the Gurgaon Police told the Delhi Police. Rajorki Flyover lies squarely within Delhi, some 8 kilometers off the border. The Gurgaon Police said the jam there was spilling over to their city. “This is resulting in serious traffic congestion in Gururam.”

Birender Singh then went back to the Delhi Police, tweeting that the jam was indeed till the T3 turn, which is beyond the Rajorki flyover.

At this point, Delhi Police said it had informed its traffic staff, and soon Singh tweeted that traffic was moving again.

People, though, didn’t seem happy with Delhi Police’s initial refusal to intervene.

And while modern Police Departments are now on Twitter, and proactively respond to citizens’ complaints, they’ll find it hard to shake off old government stereotypes of bureaucracy and passing the buck. The more things change, the more they seem to stay the same.