4 Noticeable Global Trends: How Do They Affect India’s Digital Payments?

Digitalization has done a lot to change the world, and mostly for the better. It wasn’t so long ago that cash used to be the primary choice for all transactions, but that has definitely evolved to the use of debit and credit cards.

Because of this, banks have started changing their methods to keep up with the way people spend their money. With the trends for the coming year, how are they going to affect the way India conducts its digital payments?


No Bars to Entry

For the longest time, financial services were a closed market, where there were only very few to choose from. Banks were at the head of the industry, monopolizing it as much as they could for profit. But that has all changed. The barriers have been broken and Payment Solutions have made it easier for more companies to get involved in the finance sector, such as Paypal, Google Pay, and other popular companies.

Mobile Payments Are Now the Norm

Studies have shown that up to 48 percent of digital sales are done through mobile, and the trend is that that percentage is only going to get higher. This is because more and more people are getting smartphones, so the network of digital shopping is becoming even wider. More stores are also shifting to the digital realm, creating their own shopping apps so that they can reach more customers and foster more attention for what they have to offer.

AI Becoming More Intelligent

Artificial intelligence has been used for quite some time. Chatbots that offer customer service are one of the prime examples. But technology is starting to make AI much smarter to the point that you can’t tell if you’re talking to a human or not. Companies are even using AI to make payments more secure, minimizing the chances of human error. Eventually, it will completely take over customer service, providing clearer and faster answers to produce happier customers.

More Focus on Customers

While business was once focused on providing services and products to customers, it has shifted to engaging with their customer base. It’s a fast way to discover what they’re looking for and how to better meet their demands. Not only does this provide better services, but customers begin to feel more like their needs are being met and their opinions are being listened to. That’s why more and more companies are developing departments dedicated to analyzing the big data taken from customer interactions.

These global trends are definitely changing the infrastructure of how businesses operate nowadays, and how digital payments are being conducted. They are not showing any signs of slowing down either, so it’s not the best idea to push back against them; companies that do will end up being left behind in the dust. However, with the automation of the majority of processes, it has become a lot easier for businesses to become and remain successful. This opens up the market to newer competitors so that there is less monopoly.