Want Better Customer Service? Be A Better Customer
The consumer of the digital age is empowered with a voice that finds its way on various channels of social media. One bad experience, and the beleaguered customers get on a personal vendetta to vent out at the brand. While the customer plight is understandable, and brands should make all efforts to provide a seamless, smooth customer experience, the truth is stuff does go wrong, people make mistakes and every once in a while the customer may not have the perfect experience he signed up for. However, as much as the business owes the customer, the customer too has certain responsibilities. Here are a few ways we can do better at our roles at consumers, and instead of trying to resort to aggression or rudeness, help both the company and themselves enjoy a mutually respectful, healthy and complaints- free relationship.
Capgemini Appoints Srinivas Kandula As India CEO
Capgemini has appointed Srinivas Kandula as chief executive officer for India, replacing Aruna Jayanthi, who has moved to a global role within the group.
Barclays To Shut Equities Division In India; Job Cuts Expected
British bank Barclays Plc will shut its cash equities division in India. This is in line with a decision to exit this business across the Asian region. The move is expected to result in around two dozen job cuts.
Google’s Free Wifi At Indian Train Stations Launches At Mumbai Central
For the thousands that mill around Mumbai Central waiting for their trains every day, there’s now a new distraction. Google’s much-anticipated Wifi service for Indian stations launches tomorrow at the station. Waiting commuters will now be able to access high-speed Google powered Wifi at the station premises.
Housing Raises 100 Crore From Existing Investor SoftBank
Housing has raised Rs. 100 crore from Softbank in new round of funding. Softbank is already the largest investor in Housing and has a 33% stake in the company.
CREO Raises $3 Million To Build Their Own Phones And OS
CREO, a Bangalore based Technology Company, has secured $3 Million funding from Sequoia India, Beenext Ventures and India Quotient.
India’s First Cabs Run By The LGBT Community To Paint The Town Rainbow Soon
India is in the middle of a taxi startups wave. What companies like Ola and Uber started, has evolved and gone through phases. After the local Kaali Peeli cab union in Mumbai announced launching their own cab app 9211, in a progressive move, Mumbai roads will soon see a radio cab service exclusively by the LGBT community. City-based community organisation Humsafar Trust, along with Wings Travels, launched the initiative Wednesday.
He Turns Work Frustrations Into Fantastic Art With Mini Figures
Sometimes work can be really hectic and frustrating and as grownups, we are expected to be cool about it and keep the whining to ourselves. Derrick works in advertising and his workday is often very chaotic and unpredictable. While trying not to let the stress get him, he decided to turn the mundane and often annoying little moments in his agency life into inspirations for something whimsical and magical with this fantastic art.
FirstCry.com Gets Funding From Ratan Tata
Baby and maternity products retailer, FirstCry.com, which is owned by Brainbees Solutions Pvt Ltd., has received funding of undisclosed amount from eminent industrialist Ratan Tata. Tata has already invested in over a score of companies including Snapdeal, Paytm, Ola and CarDekho in his personal capacity.